FAQ
To view answers to Frequently Asked Questions (FAQs) regarding the FREEDOM Card, select your topic of interest from the general categories listed below.
Freedom Card FAQ's
1) How can I get a FREEDOM card?
You can purchase one at vending machines on the unpaid side in any station with cash, debit or credit (Visa, MasterCard or American Express), or at the FREEDOM Card Service Center located at the Broadway Station, 7 a.m. to 7 p.m. weekdays.
2) How can I set up a web account to manage by FREEDOM card?
Through FREEDOM CONNECTED(www.patcofreedomcard.org), you can set up a web account to - Register for balance protection, - View your transactions on-line, and - Add value using a credit card either as a one-time replenishment or automatically triggered by a minimum (threshold) balance. See FREEDOM CONNECTED Tips.
3) Can I view my account on-line?
Currently no, but we hope to have the service available in a future phase of the New Fare Collection project. Until then, you can see your balance at the fare gate and view the last 10 transactions at any vending machine in any station. Simply present your FREEDOM card to the target and select transaction history. If you have any concerns about your account, please call the FREEDOM Center at 877-373-6777.
4) Can I get a printout of all my transactions?
See #3 above. With on-line visibility of your account, you will be able to print out your own transactions.
5) How should I properly handle my FREEDOM card/paper ticket? Will my FREEDOM card demagnetize?
The FREEDOM card has a tiny computer chip and mini-antenna. You should never bend nor punch holes in it. The paper ticket has a magnetic stripe therefore you should not bend, scratch or tear it. The FREEDOM card or the Paper ticket will not demagnetize.
6) Does the Paper Ticket expire?
The new Paper Ticket is valid for only 3 days from date of purchase. You will see an expiration date on the back of the ticket.
7) When traveling with family/friends, can they use my FREEDOM card?
No, the card will not work properly if ?passed back?. Each traveler must have his/her own card or ticket. You can purchase paper tickets for someone using your FREEDOM card. To do so, when prompted by the vending machine to pay for the ticket(s), simply insert bills and/or coins in the appropriate slots, or present your FREEDOM card to the yellow circle (the target) below the screen for two seconds.
8) What should I do if my FREEDOM card/paper ticket does not work at the gate?
Please call for assistance using the call-for-aid phone located near the gates.
9) Can I buy SEPTA Transfers with my FREEDOM card?
Yes, you can purchase transfers using your FREEDOM card or cash.
10) Can I have more than one FREEDOM card?
Yes, but know that each card you purchase is its own account and should be managed separately.
11) Can I get a refund of my FREEDOM card/paper ticket?
PATCO has had a long-standing No Cash Refund policy. Please see the Terms and Conditions, posted here on our website and in the FREEDOM booklets.
12) How do I properly use my FREEDOM card at the gate?
Place your card on the target for approx. 1-2 seconds. Do not wave, tap or bend the ends.